Last updated: January 2025

At Grace & Gold, we stand behind the exceptional quality of our handcrafted jewelry and want you to be completely delighted with your purchase. This policy outlines our guidelines for returns and exchanges for items purchased at graceandgold.com.

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our jewelry. If you're not completely in love with your piece, you may return it within 30 days of delivery for a full refund of the product price.

2. Return Conditions

To qualify for a return:

  • Request must be initiated within 30 days of delivery date
  • Jewelry must be unworn and in original condition
  • All original packaging, pouches, and certificates must be included
  • Proof of purchase required (order number or email confirmation)

3. Non-Returnable Items

The following cannot be returned:

  • Custom engraved pieces (unless defective)
  • Earrings (for hygiene reasons, unless defective)
  • Items marked as "Final Sale"
  • Gift cards

4. How to Start a Return

  • Email us at info@grace&gold.com with your order number
  • We'll send you a prepaid return label and instructions
  • Package your jewelry securely in original packaging
  • Drop off at any shipping location

5. Exchanges

Want a different size or style? We're happy to exchange your piece:

  • Contact us within 30 days to arrange an exchange
  • We'll ship your new piece immediately upon receiving the return
  • Price differences will be charged or refunded accordingly

6. Damaged or Defective Items

Our lifetime craftsmanship guarantee covers any manufacturing defects:

  • Contact us immediately with photos of the issue
  • We'll provide a prepaid label for return
  • Choose between replacement or full refund
  • No questions asked - we stand behind our quality

7. Refund Processing

  • Refunds processed within 3-5 business days of receipt
  • Original payment method will be credited
  • Please allow 5-10 days for funds to appear

8. International Returns

  • Same 30-day policy applies
  • Customer responsible for return shipping on preference returns
  • We cover shipping for defective items

9. Gift Returns

  • Gift recipients can exchange for store credit
  • Original purchaser can process returns for refund
  • Gift message and receipt can be excluded upon request

10. Contact Us

Questions about returns? We're here to help:

Grace & Gold đŸ“§ info@gracegoldjewelry.com

We're committed to ensuring you absolutely love your Grace & Gold jewelry.